Help & Support
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Frequently Asked Questions
How do I track my return?
You can track your return status in real-time through our mobile app. You'll receive notifications at each step of the process.
What if my pickup is late?
If your pickup is delayed, you'll receive automatic notifications. You can also reschedule or contact support for assistance.
Can I cancel a return after scheduling?
Yes, you can cancel a return up to 2 hours before the scheduled pickup time through the app or by contacting support.
What happens if my item is damaged during pickup?
All items are insured during the return process. If damage occurs, we'll work with you to resolve the issue promptly.
How long does it take to get my refund?
Most refunds are processed within 5-7 business days after we receive and verify your return item.
Which stores do you support?
We support over 500 retailers including Amazon, Walmart, Target, Best Buy, and many more. Check our stores page for the full list.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect all your personal and payment information.
Can I return items without the original packaging?
This depends on the retailer's policy. Our app will check the specific requirements when you initiate the return.
Popular Help Topics
📱 Using the App
💰 Payments & Refunds
📦 Returns Process
🚚 Pickup Service
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Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
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