Privacy Policy

Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our return management application ("Myra").

Information We Collect

Personal Information

When you register for our App, we will collect the following information:

• Name: Your full name for account identification
• Email Address: For account verification, communications, and service updates
• Phone Number: For account security and order-related notifications
• Home Address: For processing returns and managing shipping logistics
• Profile Images: Photos you upload for your account profile

Third-Party Authentication

When you choose to register using third-party services, we collect:

• Google Login: Basic profile information including name, email address, and profile picture
• Apple Login: Name, email address (or Apple's private relay email), and other information you choose to share

Return-Related Content

To process your return requests, we collect:

• Item Images: Photos of products you wish to return
• Receipt Images: Digital copies of purchase receipts for verification
• Return Details: Product descriptions, purchase dates, and return reasons

How We Use Your Information

We use your personal information to:

• Create and manage your user account
• Process and facilitate product returns
• Verify purchase authenticity through receipt analysis
• Communicate with you about your returns and account status
• Provide customer support services
• Improve our App functionality and user experience
• Send important service notifications and updates

Data Security and Encryption

Your information is protected through industry-standard security measures:

• End-to-End Encryption: All data transmission between your device and our servers uses TLS 1.3 encryption
• Data-at-Rest Encryption: All stored data is encrypted using AES-256 encryption standards
• Secure Storage: Your images and personal information are stored on secure, encrypted servers
• Access Controls: Strict authentication and authorization protocols limit data access to authorized personnel only
• Regular Security Audits: We conduct regular security assessments and vulnerability testing
• Compliance Standards: Our security practices meet or exceed industry standards including SOC 2 Type II compliance

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: Trusted third-party services that assist in app functionality (cloud storage, payment processing) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (users will be notified in advance)
• Consent: When you have given explicit consent for specific sharing purposes

Third-Party Integrations

Google Services: When using Google login, we adhere to Google's privacy requirements and only access information necessary for authentication and basic profile setup.

Apple Services: When using Apple login, we respect Apple's privacy principles and handle any shared information according to their privacy guidelines and your chosen sharing preferences.

Data Retention

• Account Information: Retained while your account remains active
• Return Data: Stored for 7 years for business and legal compliance purposes
• Images: Receipt and product images are retained for 3 years after return completion
• Communication Records: Kept for 2 years for customer service quality assurance

Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at info@myraonline.com

International Data Transfers

If you are located outside of United States, your information may be transferred to and processed in countries where our servers are located. We ensure appropriate safeguards are in place for international transfers through:

• Standard Contractual Clauses
• Adequacy decisions by relevant authorities
• Other lawful transfer mechanisms

Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• In-app notifications
• Email notifications to your registered email address
• Prominent notices on our website

Continued use of the App after changes constitutes acceptance of the updated policy.